Last Updated: Mar, 2024

Thank you for choosing SEO and Site Care for your services. We want to ensure your satisfaction with our offerings. Please read our Refund and Returns Policy carefully to understand your rights and obligations.

 

1. Refund Policy

1.1 Service Fees

Service fees paid to SEO and Site Care are generally non-refundable. However, exceptions may be made in the following circumstances:

• Service Unavailability: If, for any reason, we are unable to provide the agreed-upon services, you may be eligible for a full or partial refund.
• Cancellation Within Cooling-off Period: If you decide to cancel your services within a specified cooling-off period (if applicable), you may be eligible for a refund. The cooling-off period and eligibility criteria will be communicated during the service agreement process.

1.2 Billing Errors

If you believe there has been an error in billing, please contact us immediately. We will investigate the matter and, if necessary, issue a refund.

 

2. Returns Policy

2.1 Digital Products and Services

Due to the nature of our services (e.g., Shopify website designing, WordPress maintenance, ChatGPT customer support bot development, Web designing, and Social media marketing), returns are generally not applicable once the services have been initiated or completed. We strive to work closely with our clients to ensure satisfaction during the development and implementation stages.

 

2.2 Physical Goods (if applicable)

If SEO and Site Care offers physical goods (e.g., merchandise), our returns policy for these items will be as follows:

• Damaged Goods: If you receive damaged or defective physical goods, please contact us within [number of days] days of receipt. We may ask for photographic evidence of the damage, and we will arrange for a replacement or refund.
• Incorrect Items: If you receive an incorrect item, please contact us within [number of days] days of receipt. We will arrange for the correct item to be sent to you, and you may be required to return the incorrect item.

3. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at support@seoandsitecare.com.